Shipping & Returns

Delivery Options:

We offer a door to door delivery service to all major centres via Fastway couriers:

Please provide FULL PHYSICAL ADDRESS and NOT your P.O. Box address. Please ensure someone is present during office hours to collect the items at the address provided. Should nobody be available to receive your parcel at the provided address, the delivery will be delayed and extra costs may be incurred. We dispatch parcels Mon – Fri, excluding public holidays.

Cape Town and surroundings - 2 to 3 working days delivery time incl. free insurance up to R 1000

Johannesburg and surroundings - 4 to 5 working days delivery time incl. free insurance up to R 1000

Pretoria and surroundings - 4 to 5 working days delivery time incl. free insurance up to R 1000

Durban and surroundings - 6 to 7 working days delivery time incl. free insurance up to R 1000

George and surroundings - 6 to 7 working days delivery time incl. free insurance up to R 1000

Polokwane and surroundings - 6 to 7 working days delivery time incl. free insurance up to R 1000

Rustenburg and surroundings - 6 to 7 working days delivery time incl. free insurance up to R 1000

Klerksdorp and surroundings - 6 to 7 working days delivery time incl. free insurance up to R 1000

 

All other areas :

Your items will be delivered to your nearest Post Office countrywide.

Please allow 7-10 days for normal (counter to counter within South Africa only) registered mail delivery on receipt of payment. Items will be delivered to the post office closest to the delivery address provided.

Please provide FULL PHYSICAL ADDRESS and NOT your P.O. Box address.
We dispatch parcels Mon - Fri excluding public holidays. We always try to dispatch all orders within 24 - 48 hrs of payment.

In order to avoid unnecessary delays, kindly ensure that the address provided is correct. The address should be as complete as possible, containing amongst others and where applicable - full name and contact details, department, floor, building, number and street name, housing complex name, unit number, suburb and city.

 

Track & Trace your parcel :

For all door to door deliveries please log on to www.fastway.co.za to track your parcel.

Alternatively you may contact Fastway on:

Pretoria 012 333 0110

Johannesburg 011 974 2848

Cape Town 021 593 3252

Durban 013 577 9900

Klerksdorp 018 484 1234

Polokwane 015 293 2254

Rustenburg 014 538 3022

Bloemfontein 051 433 4240

For all deliveries made via the post office, please log on to www.sapo.co.za or alternatively call 0860 111 502

Please note :

  • Deliveries will only be made within South Africa.
  • Deliveries will only take place once your payment has cleared and reflects in our bank account.


We strive to ensure that stock levels are 100% accurate, however this may not always be possible. Should it happen that any product is out of stock, we will either offer you an equivalent product, notify you how long it will take for new stock to arrive or provide you with a full refund within 30 days.

Cancellation of orders by the client will attract a 10% administration fee.

 

RETURNS

All fragrances are 100% authentic and sourced from authorized international distributors. We guarantee that all our perfumes are original.

We import excess stock, end of promotion stock, stock overruns, job lots, end of line items, testers, discontinued packaged stock and damaged box lots to bring you the consumer top quality original goods at a fraction of the price.

For this reason we DO NOT accept any returns or process any refunds! All fragrances are sold in original bottles, original packaging, new unused tester box packaging or new unused unboxed and this will be specified on your order.